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Billing & Insurance

Just like Physical Therapy - We Make It Easy.

Your visit to Sport and Spine Therapy of Marin is designed to be simple—–and that includes billing. 

What is the Process? 

  • We verify your benefits, as a courtesy and provide you with an estimate of your out-of-pocket expense for therapy*.  
  • During your visit, we will collect your copay, deductible, or coinsurance and apply it to your account.
  • Don't worry about submitting a claim, our trained staff will submit a claim to your insurance company. Oftentimes it can take around 30-45 days for insurance companies to process a claim.
  • Once the claim has been processed, we review it and let you know if you have a balance or a refund coming your way.

We accept most insurance plans including Humana, PHCS, Auto Med Pay, Medicare, Workers Comp, auto, several self-insured plans, and most PPOs including Blue Cross/Blue Shield, and AETNA.  Please contact your insurance provider for details or give us a call. We are happy to answer any questions that you might have.  Please contact your insurance provider for details or give us a call. We are happy to answer any questions that you might have.

 

If you were seen before May 1st, 2022 please contact your clinic to make a payment.

If you were seen after May 1st, 2022, please follow the following link to your patient portal:

https://goldenbear.raintreeinc.com/dat/PatientDashboard/

For Billing related questions please call 209-583-7667. The customer service team can answer questions related to balances. 

Insurance companies should call 209-727-2800. 

We are Here for You:

We know that billing and insurance can be complicated, if you have any questions about your insurance or about how the billing process works, please contact us at 415-457-4454 for our San Anselmo clinic and 415-898-1311 for our Novato clinic as we are always adding new insurance plans.

* We recommend that you call your insurance payer to obtain the accuracy of benefits. If you have a secondary insurance, please be sure your Coordination of Benefits is set up to prevent any issues during your episode of care.

Good Faith Estimate:

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 209-576-0888.
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