Therapy Partners Group - Updated 10/2026

This Privacy Policy has two parts. Part 1 describes how Therapy Partners Group handles your health information (our Notice of Privacy Practices). Part 2 describes how our website, therapypartnersgroup.com, collects and uses information about visitors.

Part 1: Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed by Therapy Partners Group and how you can get access to this information. Please review it carefully.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say "no" to your request, but we'll tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, by home or office phone) or to send mail to a different address. We will say "yes" to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.

Get a list of those with whom we've shared information

You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, health care operations, and certain other disclosures (such as any you asked us to make). We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

If you would like to submit a complaint or feel your privacy rights have been violated, please contact our privacy officer at compliance@tpgpt.com. You will not be penalized or otherwise retaliated against for filing a complaint. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation
• Include your information in a hospital directory

If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes

In the case of fundraising, we may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures

Contests

From time to time, Therapy Partners Group and members of their family of brands will host a giveaway. The giveaways will have a one or two month window for applicants to enter. No current employees may win. When someone enters to win a contest, they will also be added to a marketing list. They have the option to opt-out after the first email message has been sent. Only ONE person can win each contest; once a winner has been selected, they may not win another contest for 6 months after the date of the most recent contest win.

Standard Uses & Disclosures

How do we typically use or share your health information? We typically use or share your health information in the following ways:

• Treat you: We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.
• Run our organization: We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.
• Bill for your services: We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.

Additional Uses & Disclosures

How else can we use or share your health information? We are allowed or required to share your information in other ways—usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

• Help with public health and safety issues: We can share health information about you for certain situations such as preventing disease, helping with product recalls, reporting adverse reactions to medications, reporting suspected abuse, neglect, or domestic violence, and preventing or reducing a serious threat to anyone's health or safety.
• Do research: We can use or share your information for health research.
• Comply with the law: We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.
• Respond to organ and tissue donation requests: We can share health information about you with organ procurement organizations.
• Work with a medical examiner or funeral director: We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
• Address workers' compensation, law enforcement, and other government requests: We can use or share health information about you for workers' compensation claims, for law enforcement purposes or with a law enforcement official, with health oversight agencies for activities authorized by law, and for special government functions such as military, national security, and presidential protective services.
• Respond to lawsuits and legal actions: We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

Part 2: Website Privacy and Online Tracking

This part applies to visitors of therapypartnersgroup.com and other websites operated by Therapy Partners Group and its family of brands (the "Site").

Information You Give Us

When you fill out a form on the Site (for example, to book an appointment, contact us, apply for a job, or enter a contest), we collect the information you enter, such as your name, date of birth, email address, phone number, preferred clinic location, and your message. We use this information to respond to your request, schedule care, and communicate with you. Information you submit to request care is handled as health information under Part 1 of this policy.

Information Collected Automatically

When you visit the Site, we and our service providers automatically collect certain information from your browser or device, such as your IP address, approximate geographic location, browser and device type, the pages you view, the links you click, how you arrived at the Site, and the date and time of your visit. We collect this information using cookies and similar technologies.

Session Replay and Heatmaps

We use session replay and heatmap technology to help us understand how visitors use the Site, improve the user experience, and troubleshoot site issues. This technology records visitor interactions and usage behavior on the Site, such as mouse movements, clicks, scrolling, page navigation, and the time spent on each page, and may replay those interactions as a visual recording for our staff to review.

We use a trusted service provider, Freshpaint, to collect and process session replay and heatmap data securely and privately. Freshpaint has signed a Business Associate Agreement with Therapy Partners Group and is contractually required to protect this data in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Privacy Protections

• Form Field Masking: Text you type into any form field on the Site is masked before it is recorded. Your name, date of birth, email address, phone number, and messages are not captured in session recordings.
• Consent-Based Recording: Session replay runs only after you accept it in the privacy choices banner shown on your first visit. If you decline or do not respond, your session is not recorded. You can change your choice at any time using the "Your Privacy Choices" link in the site footer or the cookie settings icon shown on every page.
• Public Pages Only: Session replay is used only on our public web pages. It is not used in any patient portal or area that requires you to sign in.
• Data Retention: Recordings are stored for 90 days and then deleted, unless we need to keep them longer to troubleshoot a specific problem or comply with law.
• Restricted Access: Access to recordings is limited to authorized Therapy Partners Group staff and our service provider, and is used only for the purposes described above.

Analytics and Advertising

We may use analytics services to measure how the Site is used and how our marketing performs. These services may use cookies and similar technologies. We do not sell your personal information, and we do not share your health information with advertising platforms without your written permission.

Your Choices

• Browser Controls: You can set your browser to refuse cookies or alert you when a cookie is being sent. Some parts of the Site may not work properly if cookies are disabled.
• Global Privacy Control: We honor Global Privacy Control (GPC) signals sent by your browser as a request to opt out of session replay and non-essential tracking on the Site.
• Ask Us: You can ask us to stop recording your sessions, or ask what information we hold about your visits, by emailing compliance@tpgpt.com or using our Compliance Contact Form at therapypartnersgroup.com/compliance-contact-form/. We will respond within 45 days.

California, Washington, and Other State Residents

Depending on where you live, you may have additional rights under state law, including the right to know what personal information we collect, to request its deletion, and to opt out of the sale or sharing of your personal information. We do not sell personal information. To exercise these rights, contact us at compliance@tpgpt.com. We will not discriminate against you for exercising your rights.

If you are a Washington or Nevada resident, please also read our Consumer Health Data Privacy Policy at therapypartnersgroup.com/consumer-health-data-privacy-policy/, which explains how we handle health-related information collected through the Site and the consent we ask for before collecting it.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site.

Changes to This Policy

We may update this policy from time to time. The updated policy will be posted on this page with a new "Updated" date.

Contact Us

Questions about this policy or how we handle your information: compliance@tpgpt.com.