Submit a Request
El Dorado Physical Therapy has partnered with a company called HealthMark Group to manage medical record requests. HealthMark is a trusted partner that specializes in facilitating medical record release and keeping your personal health information safe.
Once you enter your email, you'll receive an email with HealthMark to log in (no username or password required!). Click on the "submit request" button and follow the prompts from there. You'll receive an email as soon as your records are available for download.
How long does it take to process requests?
Most record requests are processed within 8 business hours. So, one or two business days after you submit your request, your records will be delivered electronically – right to your inbox.
Any questions?
You can see the status of your request any time inside Request Manager. If you have any other questions, feel free to reach out to HealthMark at (800) 659-4035 or status@healthmark-group.com.
